Resolving Issues
Should you have any issues using your Bourse software, we recommend the following steps for resolving your issue as quickly as possible:
If you have an issue with obtaining market data or accessing the Bourse Data System, check the online System Status page. This page shows the status of services provided within the Bourse Software. Please check this page before contacting our Technical Support Team about system status issues.
If you would like instructions for performing specific tasks or just want to learn how to use The Bourse, you will find the answers within our comprehensive Help Documentation. The Help has been designed to work well as a quick and useful reference for busy traders who do not have time to spend long hours learning a new program. As well as considering ease-of-use, we aimed to enhance the learning process in a convenient and non-intrusive manner.
The Bourse Reference Guide (which comes with every boxed product) contains instructions on how to get started with the Bourse and how to obtain product help.
The Bourse Software Help provides all the information you need to use the Bourse Software. You can view the Help within the program at any time by pressing [F1] on your keyboard.
Two FAQs are available, general and technical.
If you should have any queries that cannot be resolved by using the steps above, send an email to our Customer Care Team. Sending a clear email about the issue you are experiencing allows our team to respond with concise, step-by-step instructions on how you can quickly resolve the issue. With our rapid turn-around time, this is often the best way to resolve detailed issues quickly.
If you are still experiencing issues, please don't hesitate to contact our friendly support teams:
- For all account, product and sales issues, our Customer Care Team is available between 8.30am and 5pm EST weekdays, on 1300 363 766 in Australia.
- For system status issues (only), our Technical Support Team is available between 9am and 5pm EST weekdays, on 1300 363 766 in Australia. Please check the System Status page before making queries about obtaining market data or accessing the Bourse Data System
For customers wishing to have face-to-face training in their use of The Bourse, Bourse Data now runs affordable software training in the major capitals on a regular basis. You can find more information and register your interest on this site.
Finally, remember to continue investing in yourself. While the Bourse Data range of tools can give you knowledge that helps you to become more successful, we encourage you to keep up your learning via reading and respectable stockmarket courses to give you the edge in trading.
If you would like to see on-line examples, these multimedia demos are available to assist you in using the Bourse Software, and Bourse Trade.
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