What happens once I have set up a new elert?
From the moment you click on “Ok” to add a new elert, we will closely monitor your specified security via our real time live data feed, and within seconds of the specified security’s price reaching your boundary limit, we will send an SMS message/email to your mobile phone/email address advising you as such.
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What type of securities can I set-up elerts on?
Presently, we are monitoring the following securities:
Australian Securities Exchange:
- Standard Equities (F.P.O.S.)
- Trading Warrants
- Exchange Traded Options (E.T.O.)
However, coming very soon we will also monitor:
Sydney Futures Exhange:
Leading Foreign Markets
- Equities
- Equity Options
- Index futures and options
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I have forgotten my username and/or password. What can I do?
Your Elert username and password is the same as your Bourse username and password. If you have forgotten these details, visit our Lost Password page.
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Can I change the mobile phone number or email address that elerts are sent to?
Yes. You can simply and easily change the mobile phone number that your SMS elerts are sent to by logging into your account and going to the Account page. Click on “User Profile”, and follow the prompts to enter your current details.
NOTE: Your Elert mobile phone number and email address are recorded separately from your Bourse phone number and email address. If you would also like to update your Bourse details, visit the Edit Your Profile page (you will need to log in to the website).
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Which mobile phone network do I have to be with to receive SMS elerts?
Currently, SMS elerts can be received on any mobile telephone connected to any Australian
and New Zealand GSM mobile phone network. This includes CDMA phones. Coming soon, elerts will also be able to be received on mobile phones connected to foreign networks.
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I live in New Zealand, in which format should I record my mobile number?
Remember to state your country code and drop the leading 0 of your mobile number. For instance, if your NZ mobile number is 027
213 434, when registering, your mobile number should be recorded as 64
27 213 434.
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Can I use elert if I am outside of Australia?
Yes, SMS elerts can be received on your mobile phone when abroad, dependent on the roaming agreement you have with your Australian or New Zealand mobile phone carrier (contact your carrier for more details).
And of course, email elerts can be accessed by any computer anywhere in the world that you can retrieve your email.
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How many elerts am I allowed to set-up?
You can set-up as many elerts as you wish, but any notifications you receive beyond the allocated amount on your plan will be charged at the excess usage rate as specified on your plan.
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Can I check my SMS and email credit balance?
Yes, you can check your elert usage at any time by going to the Elert page and clicking on the Check Your Elert Usage link, or just click the link below.
Check your Elert Usage
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Can I edit or delete an elert after I have set it up?
Yes, you can edit or delete any of your pending elerts right up until the time that they are fired. Simply go to the “Elerts” page, select the “View/Edit” link and follow the prompts.
Take care when editing elert price limits etc, as once you click on “Ok” to add the elert, the elert is live and could fire instantly. Please note that elert prices must be entered as DOLLAR values. (eg. One dollar & twenty-seven cents would be entered as 1.27 , and thirty-four & a half cents would be entered as 0.345 )
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Can I have elerts sent to more than one mobile phone number or email address?
No.
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Can I change plans?
Yes, you can change plans at any time from the Sign Up page.
When do Upgrades take effect?
If you upgrade to a more advanced plan, you will immediately be allocated the number of included SMS Elerts and Email Elerts as specified on the higher plan. However, the charge for upgrading will be calculated according to how much time is left before your next scheduled Bourse invoice is due to be issued.
The charge is calculated automatically as follows. If the next scheduled invoice date is:
- Less than 3 days away, then you will initially be invoiced NOTHING for the upgrade.
- Less than 16 days away, you will initially be invoiced for HALF the price of the new plan.
- Equal to or greater than 16 days away, you will be invoiced for the full price of the new plan.
Example: If your next invoice date is on the 17th and you:
- Upgrade on the 15th (less than 3 days away), you will be invoiced nothing for the new plan on the 15th. Then you will be invoiced the full price on the 17th and all following invoice dates.
- Upgrade on the 3rd (less than 16 days away), you will be invoiced half the price of the new plan on the 3rd. Then you will be invoiced the full price on the 17th and all following invoice dates.
- Upgrade on the 1st (more than 16 days away), you will be invoiced the full price for the new plan on the 1st. Then you will be invoiced the full price on the 17th and all following invoice dates.
When do Downgrades take effect?
If you downgrade to a lower plan, the change will take effect at the end of the current invoice period.
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Our plans are designed to offer both new and active investors access to quality capital protection, with constant mobile access to live market data. Each Bourse Elert Service plan gives you access to a versatile collection of Elert types, as well as access to our “QuoteME” elert system, which allows you to request an instant live quote via SMS.
